Returns
Refunds / Returns Policy
Please note returns procedure below:
- Bring the items to our physical address or ship them via the Post Office or Courier services to any of the below addresses & send us the tracking details so that we know when to expect the parcel.
Once we receive and test the items and the fault lies with the product we will repair or replace the item. Items will be delivered to the original order address unless otherwise advised.
Please note that any and all return shipping costs are for your account and we recommend insuring the parcels as we are not responsible for lost or items damaged during the return shipping.
Non Faulty Returns
All items shipped correctly and returned will be subject to a 15% handling fee if they are in the same condition as shipped. If they are not in selling condition (missing or damaged boxes etc) then we will advise costs before refunding you.
Shipping costs are non-refundable.
Non-Shipped Orders
Orders cancelled before shipping may also be subject to a 15% handling fee due to administration, stock and bank charges.
| Physical address: |
10a Durham Ave Attention: Futurelight Returns |